Mercari item arrived damaged.

evieeeeeeeeeeeeeee. •. in a sense both yes and no - the shipping company is the one responsible for the damage and can be claimed against for compensation, but the main responsibility comes down on the seller to seek reimbursement from the shipping company... for example if the seller decided not to contest it with the shipping company, they ... 5,107 total complaints in the last 3 years. 1,711 complaints closed in the last 12 months. View customer complaints of Mercari, Inc, BBB helps resolve disputes with the services or products a ...Items such as receipts, invoices and purchase orders can help identify merchandise. Attaching photos of damaged packages is also recommended for damage claims. Submit Your Claim You'll get a notification from us about your claim once submitted, as well as up-to-date information available on your claim’s dashboard. Visibility into Your Claims ...If there is tracking the buyer can't cancel. Mercari only allows cancels if the package has never tracked. They also do not allow returns because an item arrived late. If the buyer tries to return, you may be given the option to allow it. Up to you since this is a repeat buyer and it may be a goodwill gesture for future orders.To provide sellers with peace of mind, we protect all shipments that use Mercari prepaid labels. As long as you follow our Shipping Protection guidelines, your package is protected for up to $200 for standard, economy, Local and Media Mail rates and up to $20 for First-Class Envelope rates. The seller cannot make attempts to redirect the ...

It's $3 stickers with $0.60 shipping. 463 upvotes · 156 comments. r/Mercari.

Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. One of the Items arrived damaged. Buying Question. I bought a bundle a week ago and it arrived today. Unfortunately one of the items arrived broken and there are signs of …

Posted by u/solid278 - 3 votes and 15 comments09-17-202112:37 AM. If you voluntarily refund the buyer within 3 days of the case being opened, you are eligible for reimbursement from eBay on appeal if the item is delivered to the customer within 30 days of the case being closed. More details on the process here .If the item is under $15, Mercari will refund buyer and pay you so they don't need to waste money getting label. If you have too many of these issue they'll eventually close your account since it's a money risk for them. ... r/Mercari • Dealing with a damaged item. OMG! ... r/Mercari • Item arrived broken and this is the response from ...If your buyer claims that an item you sent hasn’t arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. If your tracking information shows your package was delivered but it’s missing, ask the buyer to: Verify the shipping address on your order confirmation. Look for a notice of attempted delivery. Look around the ...

When my product arrived it was broken. The packaging was pretty flimsy. ... They will likely ask for pics of the package as well as the damaged items as part of their decision to issue a refund. ... The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this ...

You have all the power here. All you have to do is request the refund because you never received the item. The sender might have proof of sending it out but that won't matter to Mercari if there's no tracking. It's up to you whether you want to give them the benefit of the doubt and give the missing mail a bit more time before requesting a refund.

One of the Items arrived damaged. I bought a bundle a week ago and it arrived today. Unfortunately one of the items arrived broken and there are signs of damage to the packaging. I contacted the seller and he said he will send out a replacement via priority mail today. I said "okay" but I also told him I won't rate him yet as I will also ...Anyway, Mercari reviewed the disputed transaction for 4 fucking days and then sided with the buyer citing "insufficient packaging" on my behalf. I am PISSED. I have made over 300 sales on Mercari and NEVER had an item arrive broken - in fact most of my ratings include comments from buyers about how well I packed their item.Card arrived heavily damaged due to packaging, the seller won't collaborate. Buying. I ordered last week a single card by value of 20€ and used the usual non tracked letter for orders under 25€. I used this shipment all the time.for small orders and never had a problem. Today the card arrives in a single paper letter and a single sleeve.Mercari Canceled My Order After I Shipped. I'm not too pleased. I have about 75 sales done on Mercari and this is the first time this has happened to me. I sold an item last night, took it to USPS this morning. I just got notifications saying Mercari has canceled and deleted the order. However, I already shipped the item...Mercari support keep getting worst with claims. Just had someone request return and he return it used, damage and in a used trash bag with no kind of protection. My item was brand new but I end up with a damage item that look like it got abuse by a 2 year old kid.In return for paying fees, buyers can now return items within 72 hours of receiving the item - even if it's simply because they changed their minds (known as buyers remorse). Mercari published its new refund and returns policy on its website, where it states that the return policy "reflects a balance between the needs of both parties to ...When my product arrived it was broken. The packaging was pretty flimsy. ... They will likely ask for pics of the package as well as the damaged items as part of their decision to issue a refund. ... The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this ...

Contact mercari customer service and show them you shipped the same day and the package arrived in 2 days. Since the buyer only marked "ship time" as their criticism for giving you 4 stars, mercari may change it. I know they will improve ratings, just not lower them. It's worth a shot.r/Mercari • Got my first return request because I didn't realize she was asking for a second pair thrown in for free on top of her 25% off offer. I see it now :(live and learn. Mercari let her keep item and didn't pay me.This happened to be a quite an expensive item around $200 so when Mercari sent me an email saying the item was reported damaged it made me very anxious. Mercari didn't provide any further details and only said the item was damaged in transit and I messaged the buyer out of worry.I also used the Mercari shipping label and they didnt compensate me for my lost package because they said my item weight exceeded the shipping label weight. I am currently appealing to them that it was within the shipping weight and now they are looking deeper into it. I am also checking the tracking daily just in case it does update.How Bomb Blasts Cause Damage - Bomb blasts cause damage as they make impact with the atmosphere, from the blast wave to the blast wind. Learn about the damaging process of a bomb b... So, pretty much I ordered an gaming console from a seller on Mercari & they shipped via UPS. When the package arrived it was damaged badly and to make things worse seller didn’t put any padding or protection on console in a box 5x the size of the console.

66K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…

Yesterday the buyer of a vintage wallet opened a return and Mercari approved it, due to damage. However, the photos showed and I know for a fact, the item was not damaged when I shipped it. So either something happened during shipping or the buyer intentionally damaged it. I am beyond frustrated. At the very least the USPS insurance should pay ...But, if there is any time that it is 100% your responsibility to refund, it's when the item arrived damaged. Make them happy and refund them. Also, if you want the item back you'll have to find a way to pay for the return. I'm not sure how you can't refund unless you spent the funds before ensuring everything was clear from purchase to delivery.Anything over $200 isn't covered by Mercari insurance. You could file for mail fraud 🤷‍♀️ ... and if I need to, I'll turn it legal. I know the item wasn't damaged, I have photo evidence, if they manage to damage a triple boxed item covered in bubble wrap and packing foam, it was intentional. Reply More posts you may like. r ...Mercari’s zero-fee policy broadens its appeal to sellers with varied inventories, contrasting sharply with Poshmark, which targets fashion and lifestyle enthusiasts with a 20% fee on items over $15 and $2.95 for those below. Mercari is versatile, offering a wide marketplace without additional costs.If you’re expecting a new bundle of joy, creating a baby registry is an essential task. A registry allows friends and family to purchase items you need for your little one, making ...If Mercari sees that it was truly a case of mishandled items by the shipping company, they'll refund the buyer and pay you for the sale. Neither will get a rating, btw. I have had one …Moving to a new home can be an exciting experience, but it can also be quite stressful. One of the most challenging aspects of moving is packing. It’s easy to get overwhelmed with ...the claim process has gone through and i've shipped the item out, but USPS has refused delivery to the sellers given address, stating "We attempted to deliver your …I purchased a $500 handheld gaming system that was listed as “like new.” It just arrived today and I opened the box and the item was literally thrown into the ups box with nothing more than some brown paper, not covered and the box the device came in it’s self was slightly opened not taped shut.Yes, here is the listing on Mercari Japan. After scrutinizing the photos more, I can see now that the button on the back that you press to open the battery compartment is damaged from a pen or pencil in the photo, whereas mine is clean. It's definitely a completely different unit. The only mention of damage is deterioration of the box with age.

Need more details such as the dimensions and weight of the box. If you stood in line and got a actual acceptance scan with the weight at drop off, you should be good. But if it was something super light, then its back to a he said she said situation. Mercari supposedly does not accept video as evidence but who knows. 5.

Question about Mercari Shipping Protection - Damaged Item. Hi! I have a lot of experience selling items on Mercari and eBay so I'm familiar with how to package things safely, but I just got a return request for an item that was damaged during transit. I bought a UPS shipping label via Mercari so it should be covered by their shipping protection ...

That box you used looks like the large flat rate box 12.25" x 12.25" x 6", a PS4's longest side is over 11" you're supposed to leave 2" for padding. If your package was overweight, they will deny on that too because it looks like the label was for 5 pounds and a PS4 is heavier than that. Mercari has multiple valid reasons to deny your insurance ...How to File a Claim. Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.The item itself wasn’t damaged but the top of the item’s box was pretty smashed in and dented, which detracts considerably from the item’s overall value. I submitted a return with pictures of the packaging and the item, and was surprised at how quickly Mercari cancelled and refunded my purchase.The buyer reported that it arrived damaged and almost immediately Mercari refunded all their money and aren't requiring them to return the 2 undamaged items. I messaged them and they just keep saying that since the one item was too damaged to return that they're sticking with their judgement. The buyer also stated in their return request that "it got damaged in transit". The original listing photos show no sign of damage. Mercari sent me a generic response and approved the return anyways stating that the item was not accurately described and completely ignored the fact that even the buyer said it got damaged in transit. We would like to show you a description here but the site won’t allow us.Unsure if I would take it because I don't wanna get banned on Mercari but it's the thought that counts. Last seller I asked for a refund was incredibly rude so this is a nice change. UPDATE 2: Mercari accepted the return and the seller has no hard feelings about it. Best case scenario and I'm surprised.Hey, so I recently started selling stuff on Mercari. I recently sold and shipped a product to the customer's location using the label Mercari provided. It arrived yesterday and the customer informed me that the packaging box and the box the set came with was destroyed.

Location of This Business. Palo Alto, CA 94306-0178. BBB File Opened: 10/3/2014. Years in Business: 10. Business Started: 2/18/2014. Business Started Locally:Contact Us. Need to cancel a transaction so the buyer can repurchase the item? Have the buyer Like your item or Follow you before canceling. That way, they can easily return to the listing once it’s back on sale.The way to go would be to wait for the non-functional item to arrive back and then evaluate there. If it's the same controller, you can test whether it works or if there is damage. If it's different, I would message Mercari Twitter support and make a case to them how the item differs from the one you sent.Instagram:https://instagram. empire ink custom tattoos and art gallerygamefowl farms in the united statesimaging center in new bern ncmedieval cape pattern Item damaged in transit claim rejected. So I'm a seller. I sent a box out in EXCELLENT condition , taped up on all edges to avoid water getting in but fex ex at some point had it in the rain so it arrived covered in mold. Mercari accepted the return request and told me I'm not covered due to insufficient packaging. Are you kidding me?! bmv rising sun indianajust the 2 of us lil travieso lyrics evieeeeeeeeeeeeeee. •. in a sense both yes and no - the shipping company is the one responsible for the damage and can be claimed against for compensation, but the main responsibility comes down on the seller to seek reimbursement from the shipping company... for example if the seller decided not to contest it with the shipping company, they ... I tried clicking on the “issue with item” button on the mercari app but I can’t find any option that’s about a product and package arriving damaged. Reply sfernandes30 • korean corn dog portland or Just over here adding to my collection of goofy 4 stars lol! Apparently you just can't win! Shipped something sealed in a bag in a box only because a previous buyer kindly pointed out that even tho their item was perfect, a box might be safer than padded mailer just in case.I sold an item that just got delivered to buyer today and they messaged saying that the box the item was in (not the box used to ship) was torn by… Mercari does the claim.. you ask for refund stating the damage.. Mercari gives you label.. you send item back.. mercari refunds you your money.. Mercari sends in info to ups (photo ect).. ups refunds mercari .. mercari tells seller insufficient packaging tough luck, kick rocks.. Reply. tokyo_993.